Where to Go and What to Do

Marketing Impact

Our mission is to empower arts and cultural leaders with high-quality data and evidence-based resources and insights that help overcome challenges and increase impact.

Key Takeaways from Director Zannie Voss

  • The perceptions of benefits are diminishing as competition for attention increases with high-quality, free substitutes that allow you to participate when you want, stop when you want, and consume them while talking, eating and drinking, and looking at your smart phone.
  • As organizations grow, they add professional marketing staff, which increases marketing expenses but also builds the organization’s capacity to focus on developing a larger audience pool with more sophisticated strategies.
  • The bigger you get, the more you spend on marketing per attendee and the more program revenue you earn per attendee, with the margin between the two increasing with organization size. It costs more to bring in someone at a higher average price point.

Report

The Marketing Efficiency Report (PDF)

 

 

 

 

 

 

Explore

  1. Key Takeaways

    How did arts organizations of different size, location, and sector perform in 2018? We analyzed what kinds of organizations tend to spend the highest and lowest levels of marketing expense per person who attends.

  2. Trends

    Overall, in-person attendance rose over time, while marketing dollars spent per person were lower. Is this the future of patronage for arts & cultural organizations? We analyze by sector, size, and geography.

  3. Performance Drivers

    We identified what drives performance in the areas of managing marketing expenses and attracting in-person attendees and participants. See the results

  4. Resources

    Our mission is to provide valuable insights and useful tools to help arts and cultural leaders tell their story, overcome challenges, and increase impact. Find real-time stories, webinars, and testimonials from our community and partners.

  5. More Details

    A Breakdown of our Methodology and Tabular Data Observations

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