Glenn Voss, Ph.D. is Research Director of SMU DataArts, as well as the Marilyn and Leo Corrigan, Jr. Endowed Professor of Marketing at the Cox School of Business at SMU. His research on innovation and organizational learning, relationship management and customer satisfaction, and retail pricing strategies has appeared in leading journals in marketing and management. In 2008, Glenn was recognized by the American Marketing Association as a Top-100 Cutting Edge Marketing Faculty on the basis of research productivity for the period 2000-07. He is the recipient of research grants awarded by the National Science Foundation, Marketing Science Institute, and Aspen Institute. He received his doctorate at Texas A&M University.