SMU DataArts seeks a Support Center Specialist to provide high-quality customer service and technical assistance to participating arts and culture organizations and grantmakers. This position is based in Philadelphia and the hours will be 11:30 am to 8 pm, Monday – Friday.
The Support Center Specialist provides on-demand phone and email assistance to all stakeholders making use of DataArts’ products and services, educates and assists with the Cultural Data Profile survey entries, revisions, report generation, and empowers organizations with data-driven decision-making.
The specialist has an ongoing drive to increase expertise in all aspects of SMU DataArts products, research, articles, features, and tools in order to mentor and inspire all stakeholders, including the training of team members and other staff.
Candidate must demonstrate strong verbal and interpersonal communication skills, as well as the ability to build external relationships and to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Must also demonstrate the ability to communicate effectively in writing. A strong customer service orientation and a commitment to timely resolution of customer issues are essential.
Candidate must possess strong organizational and time management skills to effectively handle multiple tasks and prioritize. Must also demonstrate a strong focus on attention to detail and accuracy. Commitment to keep a detailed recording of activities is essential.
Candidate must possess strong problem-solving skills, with the ability to be resourceful, proactive, and seek assistance as needed. Must also possess the ability to work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Candidate must have a strong working knowledge of MS Office. Knowledge of Excel and Excel formulas is preferred. Knowledge of non-profit accounting preferred, including the ability to read an audit, review, 990, profit and loss statement, and balance sheet is desirable. Familiarity with CRM systems, e.g. Salesforce is a plus.
$15.66 - $16.80 an hour
Deadline to Apply
November 8, 2019
SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, email@example.com.