DataArts - Cultural Data Profile

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Partner Solutions Associate

About DataArts

DataArts, formerly the Cultural Data Project, was founded to bring the language and leverage of data to the business of culture. DataArts empowers the nonprofit arts and cultural sector with high-quality data and resources in order to strengthen its vitality, performance, and public impact.

In 2016, DataArts launched an innovative technology platform to host its flagship service, the Cultural Data Profile (CDP), which thousands of cultural nonprofits complete annually to report on their finances and programmatic activities as a standardized part of grant applications to hundreds of participating grantmaker partners nationwide.

The Partner Solutions team provides support and service to public funding agencies, private foundation partners, and national service organizations helping them derive maximum value from their participation in the system. DataArts will further develop the tech-savvy applicant’s knowledge and skills by providing technical training in its proprietary data collection and reporting systems. We seek a high-energy customer-service professional who is self-motivated, accountable, empathetic, flexible, friendly, and team-oriented to serve as Partner Solutions Associate.

Position Overview

The Partner Solutions Associate reports to the Manager, Partner Solutions and is principally responsible for: i) providing new and existing partners an introduction to the DataArts software platform and suite of tools; ii) facilitating their implementation of the CDP and system resources for their grantmaking or data collection programs; and iii) assisting in their communications with applicants and member organizations about the CDP. By stewarding and strengthening grantmaker partner relationships with DataArts through superior customer service, the Partner Solutions Associate also plays a crucial role in securing annual contract renewals as part of an overall resource development strategy. Additionally, the Associate will be an important communications liaison between these partners and DataArts, identifying trends and customer needs and working with the Business and Product Development teams to translate those insights into new and improved service offerings. The Partner Solutions Associate will develop an in-depth knowledge of the CDP and other resources for grantmakers and cultural nonprofits and will offer support to DataArts’ Support Center throughout the year and especially during high volume grant seasons to help ensure they have the information they need on all grant deadlines to ensure applicants easily complete their object of applying for grants.Responsibilities

  • Provide grantmakers and/or service-organization partners with orientation, training and information necessary to maximize their use of the DataArts system as well as their communication with their applicant or member organizations.
  • Develop a deep understanding of each grantmaker’s application process; populate the DataArts platform with grant program information; and recommend and customize analytic applicant reports for funders.
  • Recommend and develop analytic reports for funders by assembling existing components or developing custom components of applicant reports for funders. Create specification for custom pieces, test for accuracy; and confirm the final product meets client’s needs.
  • Provide client support and respond to requests by tapping in-depth product and service knowledge, developing and communicating solutions, or working with DataArts’ team members to resolve technical problems that may arise.
  • Serve as front-line customer relationship agent dealing directly with clients by telephone, e-mail, webinar, and occasionally in-person contact.
  • As needed, support cultural nonprofit clients in completing the CDP during high-volume grant deadline periods.
  • Contribute to DataArts financial health by proactively stewarding close relationships with and managing contract renewals for an assigned portfolio of partner accounts. Identify and act on opportunities to upsell new services.
  • Monitor grantmaker areas of the DataArts platform to identify and report bugs in a timely manner and ensure prompt resolution of technology service issues. Collaborate with technology staff on product development and testing.
  • Serve as key source of customer insight and internal “product owner,” working with Business Development, Education, Product Development, and Research teams to develop new tools and services for grantmaking and service organization partners.
  • Manage and maintain accurate grant program information and detailed client contact records across DataArts enterprise business systems (currently Salesforce and the DataArts platform).
  • Ensure that partners are comfortable navigating the DataArts platform. Provide necessary training on available features.
  • Undertake special projects and other duties, as assigned

Qualifications

  • Bachelor’s degree and five (5) years of customer service, technical support, training and education, or sales experience.
  • Experience working with CRM systems (Salesforce preferred), Excel, Webinar and email platforms; facility with digital design or high interest in learning software for developing analytic reports a plus.
  • Proven ability to build and maintain external relationships and develop a rapport with clients.
  • Ability to function independently as well as part of a team, understanding the need for communicating and coordinating work efforts with other employees and organizations.
  • Demonstrated track record of resourcefulness, ingenuity, and creative problem solving.
  • Knowledge of and high commitment to customer service principles and practices with a high degree of emotional intelligence, patience, and empathy.
  • Superior attention to detail and commitment to detailed tracking/recording of activities.
  • Excellent written and oral communications skills.
  • The ideal candidate thrives in a fast-paced environment and is able to reprioritize tasks as needed to respond to emergent issues.
  • Experience in philanthropy and grants management strongly preferred. Experience in arts management, software-as-a-service, financial services, or other related field a plus.

Salary: Commensurate with skills and experience, includes generous benefits package

To Apply

Please forward cover letter and resume careers@culturaldata.org referencing “Partner Solutions Associate” in the subject line.

DataArts is an equal opportunity employer with a policy of inclusiveness and nondiscrimination, and is committed to providing a workplace that is free of discrimination of all types, and that is free from abusive, offensive or harassing behavior. DataArts also maintains a drug-free workplace. ADA/EOE

 

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